MAPP is the UK’s leading specialist in commercial property and asset management, with over £30bn+ of property under management for a variety of UK and overseas Fund Managers, REITs and other property owners.
MAPP believes that property management can be a force for good. That’s why we make buildings work, not just for profit, but for people and the planet too. MAPP has created V1.0, V2.0, V3.0 and V4.0 versions of Property Management, to help clients and occupiers navigate the new landscape, and to ensure we deliver a fully integrated and holistic approach.
Let’s be honest, most job descriptions read like a recipe without a clear picture of what the final product looks like; so you see a list of ingredients without the image of what it looks like. We want to give you a picture of who we are and the role we are looking to fill and if this sounds exciting and you would like to join us; do apply.
So much of the world of work is about values and culture. We want to work with people who are awesome, in an organisation that makes a difference, do a job that adds value and be rewarded for all our effort and hard work. At MAPP, we work towards making this all happen and to be a great place to work.
We are a values driven organisation, you can see that because of our decision to become a B Corp (and the largest real estate consultancy in the UK to do so). We want you to learn and grow, to challenge yourself and be the best you can be. As an organisation, we are growing and have done so for the last 5 years. We promote on average about 10% of our office based roles in a year. We have fun together with events and opportunities to connect, grow and learn with study days as well as giving back to our communities with charity days and fundraising events.
This role gives you the opportunity to be a part of all of this and we would love you to apply. We know that some individuals don’t apply for a role unless they feel that they fit 100% or cover everything. If you would like to work with us and feel that you can do much that this role requires, even if you are not quite 100% there, please give it a go and apply. We are always on the lookout for great character, that is what makes us MAPP people, and if that is you, we would love to meet you!
TITLE, TEAM AND ROLE SUMMARY
Title : Operations Manager – Kent Science Park
Team : Site – Parks
Who Does This Role Report Into? Site Director
ROLE SUMMARY / PURPOSE AND SCOPE
Supporting the day to day running of Kent Science Park in line with client strategy.
High levels of Client Engagement and Customer services are required, with good management of contractors, security staff, maintenance and cleaners as well as 3rd party contractors whilst having due regard to expenditure and current legislation.
Line management of MAPP site based team members.
SKILLS, KNOWLEDGE AND VALUES
Skills (People & Technical)
- Ensure building procedures are in place that support management of the building
- Supporting budget setting, management and reconciliation.
- Develop effective, proactive relationships with all occupiers
- Ability to manage contractors to ensure PPM works and reactive maintenance is carried out inline with company policies and procedures.
- Monitor, coach and mentor all members of the hard and soft service partner site teams to deliver a one team ethos;
- Attention to detail and high levels of occupier engagement and customer service will be required.
- Seek opportunities for continuous improvement in service efficiency/effectiveness
- Develop and maintain strong relationships with key stakeholders and tenants
- IOSH / Member of IWFM
- Building Management/Contractor management
- Time management & Excellent organisational skills
- Proven experience in production and presentation of Client / management reports
- Excellent organisational skills & strong interpersonal skills, capable of communicating at various levels
- Effective line management skills
- Effective PC skills, including working knowledge of Microsoft and Google packages
- Proactive, flexible attitude to changes in the company, IT systems and the role
Values & Behaviour
- Exhibition of MAPP Values : Avoid Ambiguity, Appreciative, Adventurous, Authentic and Accountable
- Self Management including showing initiative, being proactive and meeting deadlines
- Embracing Change including Technology
- Engaging with the Big Picture
- Great service delivery including working in partnership with internal and external individuals and good communicating in written and verbally
- Achieving Results and Prioritise Work
- Innovative Solutions and Problem Solving
- Developing Self and Others and willing to Learn
EXPERIENCE AND SALARY
Level of Experience / Certifications:
- Health, Safety and Environmental Management – ensuring all legal requirements and the requirements of ISO 14001 and ISO 45001 are met, advising Client and occupiers as appropriate.
- Budget setting, management and reconciliation.
- Occupier and retail management
- Ability to manage contractors to ensure PPM works and reactive maintenance is carried out in line with company policies and
- procedures.
- Working closely with fellow building managers within the network to drive for improved standards and efficiencies.
- Riskwise (H&S compliance systems) CAFM systems
Qualifications: Health & Safety – IOSH essential /NEBOSH desirable
IWFM Member
Working Hours: 37.5 hours Monday to Friday 8.30am – 5.00pm
Salary Range (Based on Experience)
£50,000 – £60,000 per annum, depending on experience.
ABOUT MAPP
We believe property management can be a force for good. That’s why we make buildings work, not just for profit, but for people and the planet too.